Call Center Representative
Cleveland, TX Cleveland, TX Full-time Full-time From $13 an hour From $13 an hour 21 hours ago 21 hours ago 21 hours ago Monday- Friday 8:
30a-5:
30p Salary depends of years of experience HCSET offers company paid employee only medical, dental and vision benefits.
PTO and holiday.
Important note:
HCSET is mandated by CMS that all employees are to have or receive a COVID vaccine or request a medical or religious exemption.
If hired, we require that all employees be vaccinated, unless a medical or religious accommodation is needed.
General skills:
- The ability to communicate well with individuals of all backgrounds in a caring and supportive manner.
- Excellent telephone etiquette and keyboard skills.
- Must be able to work efficiently and accurately in a busy environment.
- Must have basic knowledge of the operation of a computer and multiline phone system.
- Must have knowledge of medical terminology.
- Answer telephone calls in a professional and courteous manner within a minimum number of rings.
- Obtain and enter accurate demographic information into eCW (address, telephone number, name of insurance or self-pay status) - Schedule appointments for patients in accordance with the established procedures.
- Schedule appointment correctly- review appointment date, time, location and provider name with caller.
- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income-if applicable) - Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
- Reminds caller to arrive 1-hr to apply for grant or 15-mins if has private insurance before scheduled appointment to complete paperwork.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
Job Type:
Full-time Pay:
From $13.
00 per hour
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Education:
High school or equivalent (Required)
Experience:
EMR systems:
1 year (Preferred) Healthcare:
1 year (Preferred) Call Center:
1 year (Preferred) Phone etiquette:
1 year (Required) Language:
Spanish (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
30a-5:
30p Salary depends of years of experience HCSET offers company paid employee only medical, dental and vision benefits.
PTO and holiday.
Important note:
HCSET is mandated by CMS that all employees are to have or receive a COVID vaccine or request a medical or religious exemption.
If hired, we require that all employees be vaccinated, unless a medical or religious accommodation is needed.
General skills:
- The ability to communicate well with individuals of all backgrounds in a caring and supportive manner.
- Excellent telephone etiquette and keyboard skills.
- Must be able to work efficiently and accurately in a busy environment.
- Must have basic knowledge of the operation of a computer and multiline phone system.
- Must have knowledge of medical terminology.
- Answer telephone calls in a professional and courteous manner within a minimum number of rings.
- Obtain and enter accurate demographic information into eCW (address, telephone number, name of insurance or self-pay status) - Schedule appointments for patients in accordance with the established procedures.
- Schedule appointment correctly- review appointment date, time, location and provider name with caller.
- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income-if applicable) - Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
- Reminds caller to arrive 1-hr to apply for grant or 15-mins if has private insurance before scheduled appointment to complete paperwork.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
Job Type:
Full-time Pay:
From $13.
00 per hour
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Education:
High school or equivalent (Required)
Experience:
EMR systems:
1 year (Preferred) Healthcare:
1 year (Preferred) Call Center:
1 year (Preferred) Phone etiquette:
1 year (Required) Language:
Spanish (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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